Frequently asked questions.
Reports & Assessments
What is a Business Health Check?
Our Free Business Health Check is a 20-minute questionnaire that highlights strengths and weaknesses across operations, sales, marketing, HR, finance, and more.
How is the Premium Report different from the Free Report?
The Free Report gives an overview. The Premium Report (£295) provides a detailed, 30+ page analysis with tailored insights and department scoring.
Can I book an in-person Business Health Check?
Yes, if you're in the West Midlands. We'll walk through the questionnaire with you.
How detailed is the Premium Report?
It's 30+ pages long, with in-depth insights per department.
Can I share the report with my staff?
Yes. Many clients use it as a team discussion tool.
Do you update the reports over time?
Yes, retake the assessment every 6-12 months for new reports.
Is the Free Report just a teaser?
No - it provides real insights. The Premium Report goes deeper.
When will I get the Premium Report after payment?
Immediately after checkout - emailed in minutes.
Can I download my report?
Yes, all reports are sent in PDF format.
What if I lose my report?
We can resend your report anytime upon request.
Services & Support
What is included in the DIY Department Turnaround Kit?
Each kit (£550) includes project plans, templates, checklists, and tools to help managers implement changes themselves, subject of requirements and department.
What is the 4-Week Department Turnaround?
This is a consulting service where we guide your business step by step for 4 weeks, focusing on one department, as we help you implement the Department Turnaround Kit.
Do you implement changes directly?
No. We design the plans and guide you, but your team implements them.
Do you offer ongoing support after the 4-Week Turnaround?
Yes. Extended packages can be arranged.
Do you work with startups under 1 year old?
Yes - that's when most benefit from structure.
Can you work with franchises or multi-site businesses?
Yes - either individually or as a group.
Do you work with charities or non-profits?
Yes. We adapt our framework to suit non-profits.
Do you train my staff directly?
Yes, during DIY Kits or Turnarounds, we provide staff training where needed.
Can I choose which department to focus on?
Yes, you can target just one area after the full assessment.
How much time do I need to invest in the DIY Kits?
Usually 2–3 hours per week, depending on team size.
Pricing & Payment
Is the Free Health Check really free?
Yes - no hidden fees. You can upgrade if you wish.
How do I pay for the Premium Report or other services?
Payments are processed securely online via Stripe.
Do you offer refunds?
No - all products are digital and delivered instantly.
Can I upgrade later to a bigger package?
Yes. Start with the Free or Premium Report, then invest further.
Do you offer discounts for startu-ps?
Yes, we occasionally run promotions. Follow us for updates.
Technical & Security
Is my business data safe?
Yes. Data is stored securely on hosting servers only.
Who can see my answers?
Only your consultant, IT manager, and supervisor.
Do you comply with GDPR?
Yes, fully compliant with UK GDPR.
What happens to my data after the report is generated?
It's stored securely for future reference if you need upgrades.
Do you integrate with HMRC or accounting tools?
Yes. Our recommendations align with commonly used systems like QuickBooks and Xero.
Practical Concerns
How long does the questionnaire take?
About 10 minutes.
Do I need to prepare anything before starting?
No - just answer questions honestly.
How do I know if my business needs this?
If you've ever felt disorganised, missed deadlines, or struggled with cash flow - you need this.
How do you measure business performance?
Through a structured 400-point questionnaire scoring 8 departments.
Can you help if I don't have any business background?
Yes. It's designed for owners like hairdressers, cafés, and tradespeople.
Do I need staff to benefit?
No. Even solo entrepreneurs benefit from improved structure.
What industries do you work with?
We support all SMEs - retail, hospitality, trades, services, and more.
Do you only work with West Midlands businesses?
Our reports are available online anywhere. In-person services are West Midlands only.
What makes StratWell different from other consultants?
We provide structured, practical tools, not vague advice.
Do you offer workshops or seminars?
Yes. From time to time, we run training events for SME owners.